“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
- How are you getting on with your customers these days?
- How are they enjoying your Service?
- Are you continually improving your Service to them?
- Are they good Customers?
- Are you customers excited about your Service?
These are just some of the questions you should be asking yourself AND your Customers. See one thing you can absolutely count on is that things change, and your customer requirements are no different. If you don’t protect how you service them, your competition will be happy to sneak on in there and do it for you..
Your should always be protecting your good & valuable customers like a military would protect a fort and the people inside, and when I say customers, I include your future customers in that space too. Map out your customer journey and experience to ensure you are delivering the WOW factor all the time, so much so you are playing in their playground, you are their extended arm of their business. When you do that, your competition won’t even get a look in, no matter how much better value they are…