“The single biggest problem in communication is the illusion that it has taken place” – George Bernad Shaw

The most important skills in business, whatever level you are at, is communication  skills and the only way to improve is to educate and practice.
Strong Communication skills are the foundations for every strong relationship regardless of type, customer / supplier / prospect / facilitation.

Isn’t the goal of communication to ensure you have delivered your message in a way that is completely understood? In order to be understood you first need to understand Filters & Influence, Active Listening, Management Attitude and how to become a strong leader.

And what is the goal of being a Leader?